Privacy Policy

Welcome to Walleno.ae. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, subscribe to our newsletter, or interact with our services. By using our site, you agree to the terms described below.

1. Who We Are

Walleno.ae is an online store based in the United Arab Emirates, specializing in premium wallpaper, wall coverings, and interior design products. Our website address is: https://walleno.ae.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes:

  • Contact details: name, email address, phone number, and shipping address
  • Order information: product details, billing address, and payment details (processed securely by third-party gateways)
  • Account data: login details, saved preferences, and order history
  • Newsletter and marketing data: email address and subscription preferences
  • Technical data: browser type, device information, IP address, and browsing activity

3. How We Use Your Data

We use the information we collect to:

  • Process and deliver orders, returns, and refunds
  • Communicate with you about orders, products, promotions, and support
  • Provide newsletters, offers, and marketing materials (only with your consent)
  • Analyze and improve our website, products, and services
  • Comply with applicable UAE laws and regulations

4. Cookies, Analytics & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content and ads. By using our website, you consent to the use of cookies in accordance with this policy.

We work with the following analytics and marketing tools:

  • Google Analytics & Tag Manager: Used to analyze traffic, behavior, and interactions on our site.
  • Facebook Pixel (Meta): Helps us deliver targeted advertising and measure campaign performance.
  • Mailchimp: Used to manage newsletter subscriptions and email marketing campaigns.
  • Microsoft Clarity: Provides anonymized heatmaps and session recordings to improve usability and user experience.

These tools may use cookies and collect anonymized data such as IP address, device type, location (approximate), and browsing behavior.

5. Third-Party Services & Data Sharing

We may share limited information with trusted third parties who support our operations, including:

  • Payment processors and financial service providers
  • Shipping and logistics partners
  • Email and marketing platforms (e.g., Mailchimp)
  • Advertising and analytics platforms (e.g., Google, Meta, Microsoft)

These partners are required to protect your data and use it only for the purpose of providing their services to us.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by UAE law. You may request deletion of your data at any time, subject to legal obligations.

7. Your Rights

As a user, you have the right to:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate or outdated data
  • Withdraw consent for marketing communications
  • Request deletion of your data, where legally permissible

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, alteration, or loss. While no system is 100% secure, we continuously update our practices to meet the highest standards of data protection.

9. Embedded Content & External Links

Our website may include embedded content (e.g., videos, images, articles) or links to third-party websites. We are not responsible for the privacy practices or policies of those sites and recommend reviewing their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us:

Walleno.ae
Email: contact@walleno.ae
Phone: +971522967436
Dubai, United Arab Emirates

We may update this Privacy Policy from time to time. All changes will be published on this page with a revised “Last Updated” date.